Help & Troubleshooting

When TranscriptX doesn't behave

If the tool errored or the transcript came back wrong, one of these is almost certainly why. We keep this list updated as new edge cases come in.

Google Drive Transcript: Use the File Link, Not the Folder Link

If TranscriptX errors on a Google Drive link, you probably pasted the folder URL instead of the file URL. Here's exactly how to grab the right link.

Why Private YouTube Videos Can't Be Transcribed (and What to Do)

If TranscriptX says 'This video is private,' we genuinely can't reach it — no tool can transcribe a private URL without being logged in. Here's what works instead.

Transcribing Region-Locked or Geo-Blocked Videos

Some videos only play in certain countries. If TranscriptX hits a region block, here's exactly what's happening and the workarounds that actually work.

How to Transcribe an Audio or Video File You Have Locally

TranscriptX is link-based — if your audio/video is on your laptop, here's the fastest way to get it transcribed without installing anything.

Why Instagram Stories Usually Can't Be Transcribed

Instagram Stories disappear after 24 hours and often require login. If TranscriptX fails on a Story URL, here's what's happening and what to do instead.

Transcript Timestamps Look Wrong — Common Causes and Fixes

If your TranscriptX timestamps are offset, duplicated, or nonsensical, here are the real reasons it happens and what you can check.

Transcript in the Wrong Language? Use the Free Retry

If your transcript came back in a language you didn't speak in the video, auto-detect guessed wrong. Use the free language retry on the result card — no credit charge.

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